Discuss an EngagementProject Management & Agentic AI Consulting
Champlain Consulting Services helps organizations manage complex projects and programs, improve portfolio and PMO visibility, and apply practical Agentic AI solutions to optimize growth, costs reduction, and transformation.
PMI discipline • Agile Scrum execution • SAFe program coordination • Practical Agentic AI consulting
Two service pillars
CCS separates consulting from productized AI solutions: project management services focus on delivery discipline; Agentic AI consulting focuses on advisory, assessment, roadmap and transformation outcomes.
Hands-on project and program delivery, portfolio analysis and insights, and PMO processes that translate vision into reality.
Business-first consulting to identify, assess, design and roadmap practical Agentic AI opportunities for growth, cost reduction, productivity, scale and transformation.
Delivery discipline
CCS utilizes frameworks, best practices and recommendations from Project Management Institute (PMI), Agile Scrum and SAFe as practical delivery tools — not as bureaucracy for its own sake.
Initiating, Planning, Executing, Monitoring & Controlling, and Closing — applied across Integration, Scope, Schedule, Cost, Quality, Resource, Communications, Risk, Procurement, and Stakeholder Management.
Product backlog, Sprint planning, Daily scrum, Sprint review, Retrospective, Velocity, Quality, Throughput, and continuous improvement.
Agile Release Train, PI Planning, ART Sync, Program Board, Feature readiness, Dependency management, RTE-style coordination, and predictability measure.
Agentic PMO Operating Model™
Bring AI assistance into the project management areas where leadership teams need stronger signals, faster reporting, and clearer benefits tracking.
Surface portfolio health and delivery signals.
Track risks, assumptions, issues, and dependencies earlier.
Expose planning friction and capacity constraints.
Improve decision support and leadership visibility.
Connect delivery work to measurable business outcomes.
Business outcomes
Support lead conversion, market strategy, customer engagement, and business growth opportunities.
Find workflow friction and manual effort that can be improved through intelligent automation.
Accelerate response times and create more consistent service interactions.
Reduce manual workload so teams can focus on higher-value decisions and execution.
Principal Consultant
Ravi Shankar is Principal Consultant of CCS who brings together deep business, technology, and transformation experience to help organizations turn strategy into measurable results.
He partners with business and technology leaders to address complex challenges, strengthen execution, and modernize the way organizations operate. His consulting experience spans enterprise program and project delivery, portfolio management, PMO optimization, business process improvement, data and cloud transformation, IT service management, and emerging Agentic AI solutions.
With extensive experience leading complex, cross-functional initiatives, Ravi brings a practical, outcome-focused approach to consulting. He helps organizations establish stronger governance, improve operational efficiency, make better use of data and technology, and adopt AI and automation where they can deliver meaningful business value.
His approach combines strategic thinking with disciplined execution, helping clients bridge the gap between business objectives and technology implementation while maintaining a clear focus on growth, efficiency, scalability, and sustainable transformation.
Ravi holds the Project Management Professional (PMP) credential and certifications in AI Agent Accelerator, Agile Scrum Master, ITIL Foundation v2011, ITIL v3.0, Advance Certifications in Project Management, Certification in Systems Analysis & Design and currently Perusing PMI Certified Professional in Managing Artificial Intelligence (PMI-CPMAI).
His academic and professional education includes Doctorate in Business Administration (DBA-Foundation) in Management Research, Advanced Post-MBA Diploma, Master of Business Administration (MBA), M.Sc. (Honors), B.Sc. (Honors).
View Ravi Shankar on LinkedIn ↗
Selected client experience
Gilead Sciences
Vertex Pharmaceuticals
Ascendis Pharma
Blue Cross Blue Shield
Meridian Health Plan
Key CentrixTechnology & Telecommunications
Cogniant Inc.
NeoGennie
Sprint Corporation
TELUS
VerizonWorkforce & Public Sector
Kelly Services
Full Employment Council
Tulsa Housing Authority
Government of CanadaFinancial Services
H&R BlockImplementation experience by product category
Representative implementation patterns across business transformation and technology delivery.
Agentic customer support, AI voice, lead qualification, AI receptionist and appointment booking, internal knowledge and onboarding, and content-repurposing/social-media agents.
Data-platform infrastructure; Hadoop, Informatica, Azure SQL, storage, migration, analytics, Tableau visualization, population-health and utilization analysis, integration, ETL automation, governance, legacy decommissioning, and cloud migration to Hadoop, Azure, or AWS.
High-availability GxP application services, on-premises-to-cloud migration, hybrid disaster recovery, identity integration, content-management and system upgrades, service portals, analytics, incident/change management, CMDB, asset management, and SLA governance.
Identity, Exchange, Active Directory, service-desk, and API-gateway integration; COTS integration; responsive web applications; SOA patterns; and EDI flows with business partners and public-sector organizations.
Identity and access management, application security scanning, intrusion protection, observability dashboards, records and information governance, secure content migration, audit-log architecture, and enterprise-wide information-management practices.
Portfolio governance, project scheduling and budgeting, product evaluation, bid negotiation, procurement, contract closure, business-process optimization, and faster Agile delivery supported by Gen AI and Agentic AI.
Selected client experience
Case studies are intentionally anonymized. They describe industries and delivery outcomes without naming clients.
Led strategy, business-process analysis, service design, customer engagement approach, pricing framework, and KPI/ROI measures for an AI consulting model focused on revenue growth, customer experience, cost reduction, and productivity.
Directed a multi-year managed-services portfolio with 25+ releases, high-availability support, cloud migration, disaster recovery, identity integration, financial governance, and AI-enabled reporting improvement.
Established governance, integrated plans, change control, KPI visibility, Agile Release Train coordination, system-validation deliverables, and vendor alignment across six workstreams.
Represented business and end users to prioritize delivery across vendor partners for an integrated analytics platform, cloud data services, digital outreach, web registration, and marketing-automation capability.
Managed Agile delivery for data migration, ETL, data-lake and warehouse capabilities, population-health and utilization-management analytics, historical conversion, and BI visualization.
Managed future-state cloud data-warehouse delivery including architecture, reusable ETL templates, data migration, visualization, cloud services, and controlled legacy decommissioning.
Supported an EPMO portfolio spanning healthcare management, EDI, infrastructure, security, identity, data warehousing, governance, audit, web applications, COTS platforms, and organizational change.
Delivered product-lifecycle, ordering, contract-management, billing, portal, ITSM, BI analytics, financial-planning, remediation, and COTS-integration initiatives for complex customer environments.
Selected Achievements & Business Impact
Methodologies and KPI Metrics
Schedule variance, cost variance, earned value, SPI/CPI, milestone completion, issue aging, change volume, QA/UAT readiness and project health.
Velocity, throughput, quality, predictability, PI objectives, ART dependencies, sprint progress, feature readiness and retrospective improvements.
Dependency closure, risk exposure, resource utilization, capacity vs. demand, strategic alignment, ROI, benefits realization and portfolio throughput.
Growth impact, cost reduction, cycle-time reduction, productivity gain, adoption rate, transformation readiness, automation value and user experience improvement.
Engagement models
FAQ
It includes hands-on project planning, schedule and milestone management, governance, RAID management, stakeholder and vendor coordination, executive reporting, quality and readiness tracking, and delivery optimization.
CCS helps coordinate multiple workstreams through integrated plans, dependency management, governance cadence, stakeholder communication, escalation, benefits tracking, and leadership visibility.
Portfolio support can include initiative inventory, prioritization, capacity-versus-demand analysis, strategic alignment, portfolio health visibility, investment insight, and executive decision support.
CCS can assess and refine governance, intake, prioritization, reporting cadence, templates, KPI definitions, dashboards, risk escalation, funding, and delivery playbooks without adding unnecessary bureaucracy.
It includes AI opportunity assessment, workflow discovery, business-case development, roadmap design, governance, adoption planning, KPI definition, and transformation advisory for growth, cost reduction, productivity, and scale.
Yes. CCS can provide hands-on project or program leadership for a defined initiative, including mobilization, recovery, implementation support, governance, and executive reporting.
Yes. CCS applies PMI process discipline, Agile Scrum practices, and SAFe program concepts pragmatically based on the delivery environment and the organization’s needs.
Relevant measures may include schedule and cost variance, milestone completion, quality/readiness, issue aging, dependency closure, resource utilization, portfolio ROI, cycle time, adoption, and benefits realization.
Start with a discussion about your project, program, portfolio, PMO, or AI consulting challenge. CCS can then recommend the right engagement model and next step.
Ready to deliver, optimize and transform?
Bring disciplined delivery management and practical AI consulting to your next critical initiative.